TOP ESSENTIAL FEATURES

---

Expand All    Collapse All

• Schedule Message
  • Click on Broadcast SMS
  • Select the recipients
  • Go to Next page
  • Type your message
  • Select the date /time you wish
  • Submit and check the Outbox
• Personalise Broadcast
  • Prepare your excel file or download this sample file
  • Go to Batch SMS
  • Select the Excel file & Upload
  • Map the Mobile Column to your mobile number column in Excel
  • Type your message
  • Select the fields to customise in your message
  • Preview the 1st customised message
  • You can schedule a later date
  • Submit and check the Outbox
  • Delete the content if you don't want to send it out
• Import Contacts via Excel
  • Your address book from external source or Excel file can be imported easily
  • Choose either to import to your Personal Contacts or Public Contacts
  • Browse and upload your excel file
  • Map the fields to your column names order
  • Choose the group or sub-group you wish to import
  • You can start to broadcast to your contacts easily after the import
• Multi-groups & Sub-groups
  • Your contacts can be grouped into multiple groups and we support Subgroups too
  • Go to Manage Contacts
  • Select some of the contacts name by ticking the checkbox
  • Click on Add to Group button
  • Put in a group name
  • Choose the parent group if you are creating subgroup
  • When selecting a parent group to send out SMS, your subgroup members will be automatically selected
• Customisable View
  • You can view message history by Date Range or Blocks of records
  • You can choose to view or hide columns that is relevant to you
  • At the bottom of Inbox, Outbox or Sent Items, select Customise Grid
  • Select your preferred way to view the data
  • Choose the items per page, grid height, your preferred display method, etc
  • It makes data generation more efficient and deliver your most recent data to you faster.
• Filter & Export Data
  • You can filter by any criteria
  • At the bottom of Inbox, Outbox or Sent Items, select "Show Filter Toolbar"
  • Type your criteria and click on
  • Choose one of the filter criteria
  • You can export data by those you've selected, or by the displayed page or Grid
  • After selecting your preference, click on Export button
  • You can save the Excel file which contains your exported data
• Unsubscribe Automation
  • Automatic Unsubscribe filter helps you manage unsubscribers effectively
  • Administrator can setup the Unsubscribe keyword and friendly reply message in the Manage Application Settings
  • Make known to your recipients the unsubscribe keyword at the end of your marketing message e.g. Reply UNSUB to unsubscribe
  • Whenever someone sends in an unsubscribe request, it gets logged in Unsubscribe List
  • Next time when you perform a broadcast, the message status will be indicated as U in the Sent Items to show that this recipient has unsubscribed before and the message is not delivered
• SMS to Email
  • Whenever your contacts send a SMS to you, you can be notified via Email
  • Go to Edit Profile and select Notify me via Email when I received a SMS
  • You can update the email address to your own email
  • Try to send out a SMS to yourself from here
  • Reply back to the system
  • Your reply will be captured in the Inbox and forwarded to that email address stored in the Profile.
  • Another SMS to Email is to convert your SMS to email
  • As an authorised user, you send a SMS starting with your designated email addressess' email followed by your message
  • The system will convert the SMS into an email to your intended recipient
• Quota & Usage Management
  • As a company administrator, you can create additional users and manage usage through quota allocation
  • Go to User Management
  • When you create/edit a user, set a quota for him
  • Notice the usage and quota is recorded next to the login name
  • Whenever the user reaches the quota, he may need you to reset it for him before he can use again (if quota auto reset is turn off)
  • The usages of each user are recorded in the Reports
  • You can generate reports with the duration you want to know
• Expand Contacts Fields
  • If you feel that the contacts fields are not enough, we have 5 additional fields for you to customise
  • This needs to be setup
  • Thereafter, you can customise your contacts view to allow more fields to be show/hidden from your Contacts View

COMMON QUESTIONS

---

Expand All    Collapse All

• Operating Hours
  • Is this feature available?
    • It is only limited to Enterprise Edition and not applicable for Standard Edition or SMB Edition.
  • How it works?
    • Assuming you only allow SMS to be sent out between 8am to 8pm.
    • Go to Manage Application Settings
    • Update the OperatingFrom & OperatingTo time to 0800 & 2200
    • If you have any broadcast job that falls on 9pm, the job will be queued and only delivered on the next morning
    • However, incoming SMS will continue to be read
• Message Delivery Speed
  • What is the delivery speed?
    • Assuming you are using a GSM modem, the delivery speed is dependent on your mobile network
    • The performance can range about 4 - 8 secs per message
    • Performance is also subject to the cell traffic at point of delivery. During peak hours, you'll find throughput performance is not so good.
    • Network congestion during public holidays or catastrophic events will result in message delivery failure and slow delivery.
  • How can I increase throughput?
    • Add additional GSM modem
    • However, SMB edition has only 1 modem limitation. You need to upgrade to Standard Edition.
    • Besides adding GSM modems, you can use our EasiSMPP connector to connect via SMPP protocols to service providers like SMS aggregators or link to your mobile operators.
    • You'll need to ask your service provider on their throughput as different providers have different SLAs and pricing.